Privacy Policy

The Gold Rocker ("we", "us", "our") is a fine gold jewellery brand based in the United Kingdom. We specialise in investment-grade 18K and 22K solid gold jewellery and bespoke commissions. For any privacy-related enquiries, please contact us: Email: hello@thegoldrocker.com WhatsApp: +44 7700 000000

We collect the following personal information when you contact us or submit an enquiry: • Full name • Email address • Phone/WhatsApp number • Message content and enquiry details • Any information you voluntarily share via WhatsApp, email or our contact form We do not collect payment card details directly. All payment arrangements are handled via bank transfer or secure third-party platforms communicated during your enquiry.

We use your personal data to: • Respond to your enquiries about our gold jewellery • Process and manage custom commission orders • Send order updates and delivery notifications • Send our newsletter (only if you have opted in) • Comply with our legal obligations We will never sell, rent, or share your personal data with third parties for marketing purposes.

We process your personal data on the following legal bases under UK GDPR: • Contractual necessity: to fulfil your commission or purchase • Legitimate interests: to respond to your enquiries and communicate with you • Consent: for newsletter subscriptions (you may withdraw consent at any time)

We retain your personal data for as long as is necessary to fulfil the purposes set out in this policy, and in accordance with our legal obligations. In general: • Enquiry and customer data: 3 years from last contact • Order and commission records: 7 years (legal/financial requirements) • Newsletter subscribers: until you unsubscribe You may request deletion of your data at any time.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request erasure of your data ("right to be forgotten") • Object to or restrict our processing of your data • Data portability: receive your data in a structured format • Withdraw consent at any time (for newsletter subscriptions) To exercise any of these rights, please contact us at hello@thegoldrocker.com. We will respond within 30 days.

We use essential cookies to ensure our website functions correctly and to remember your consent preferences. We do not use tracking cookies or third-party advertising cookies. You can control cookie settings through your browser at any time. Declining non-essential cookies will not affect your ability to browse or enquire.

We take the security of your personal data seriously. Your information is held securely and accessed only by The Gold Rocker. Communications via WhatsApp are subject to WhatsApp's own privacy and security measures. While no online transmission is 100% secure, we take all reasonable steps to protect your data.

We may update this Privacy Policy from time to time. Any significant changes will be communicated on this page, with the revised date noted below. We encourage you to review this policy periodically. Last updated: 17 March 2026

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.